Support

On the main menu, tap Settings → Parents, answer the grown-up question, then tap Restore purchases. The game asks the App Store which purchases belong to the Apple Account signed in on this device. When it finds No Ads you will see “No Ads is active on this device.”

Make sure you are signed in with the same Apple Account you used to buy it. No Ads is a one-time purchase, so you never pay for it twice.

It is a parental gate. Before any purchase, and before the Parents page opens, the game asks a short sum like 8 × 7 so that a grown-up is involved. A wrong answer brings a new question. Purchases then go through Apple's normal payment screen, so Apple's Screen Time limits and Ask to Buy also work.

Your levels, stars, gold, outfits and settings are saved only on your iPhone. There is no account and no cloud save, so deleting the app deletes your progress and gold, and we cannot get them back.

If you set up a new iPhone from an iCloud or computer backup of the old one, your progress may come along with the backup. The No Ads purchase can always be restored, as above. Gold packs are used up once bought, so they cannot be restored by the App Store.

To start again from zero, use Settings → Parents → Reset progress. This deletes gold, stars and records but keeps No Ads.

• Bluetooth headphones and speakers add a delay to the sound. For the best timing, play with the iPhone speaker or wired headphones.
• Tap when the hold reaches the line, right on the beat. Listen to the music, not only the screen: the holds follow the melody.
• Each level has a Slow tempo. Try it first, then go back to normal or Fast.
• If the game feels jerky, close other apps and try again.

Turn up your iPhone's volume and check the Music slider in the game's Settings. If you use Bluetooth headphones, make sure they are connected before you start a level.

If the game closed during a purchase, open it again: the App Store sends unfinished purchases back to the game, which then adds the gold. If something is still missing, email us with the date of the purchase.

Payments and refunds are handled by Apple. To ask for a refund, go to reportaproblem.apple.com.

Ads never play during a song. Every ad is requested as child-directed, non-personalised and rated G, and the game never tracks you. Ads that give a reward (keep climbing after losing all lives, or 2× gold at the summit) only play if you choose them. The one-time No Ads purchase removes the ads between levels and gives 4 lives instead of 3. See the Privacy Policy for details.

Yes. In Settings, turn on Colorblind mode, and pick your language under Language.